kompasqq FAQ

Opening an account on kompasqq takes three main steps. First, visit kompasqq.app or download our Android APK, then enter a username, email address, mobile number, and secure password. Second, we ask you to verify your identity by uploading a valid ID document and proof of address — this KYC process typically completes within a few minutes. Third, once your account is approved, you can add a payment method and begin exploring our football markets, live-dealer tables, slot games, and esports categories. Throughout this process, we encrypt your data and do not share it with third parties. If you experience any difficulty, our support team can guide you through each step.

During registration, you provide a username (unique to kompasqq), your email address, a mobile phone number, and a password. We use your email and mobile number to verify your identity and send account notifications. Your password should be strong — we recommend a mix of uppercase, lowercase, numbers, and symbols. During KYC verification, we also request a government-issued ID (such as a national identity card or passport) and proof of address (a utility bill or bank statement). This information helps us comply with local regulations and protect your account from fraud. We store all data securely and do not sell it to third parties.

kompasqq gives you full control over your account settings. You can reset your password at any time from the login page; we send a verification link to your registered email. You can enable two-factor authentication (2FA) in your account settings to add an extra security layer — when you log in from a new device, we ask for a code sent to your mobile number. You can review your transaction history, including deposits, withdrawals, and game activity. You can update your profile information, such as your email or phone number. You can also view your current balance and any active promotions. If you need to close your account or have questions about your data, contact our support team.

Yes, kompasqq supports deposits and withdrawals via virtual accounts (VA) from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer, we generate a unique virtual account number for your account. You then transfer funds from your personal bank account to this VA number using your bank's mobile app or online portal. The transfer typically completes within a few minutes to an hour, depending on your bank's processing speed. For withdrawals, we reverse the process — you request a withdrawal, and we send the funds to your registered bank account. Bank transfers are secure and do not require you to share your personal banking credentials with kompasqq. If your transfer does not arrive within the expected window, contact our support team with your transaction reference number.

kompasqq does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees for transfers — for example, some banks charge a small fee for virtual account transfers, and some e-wallets charge a fee for cash-out transactions. These fees are set by your financial institution, not by kompasqq, and will be disclosed by your bank or e-wallet before you confirm the transaction. We recommend checking your bank's fee schedule or e-wallet terms to understand any costs. When you withdraw from kompasqq, the amount you request is the amount we send to your account; kompasqq does not deduct any additional charges. If you have questions about a specific fee, contact your bank or e-wallet provider directly.

Promotion codes on kompasqq are typically entered during registration or in your account settings under "Promotions" or "Bonus Codes." When you open a new account, you may see a field labeled "Promo Code" — enter the code there before you complete registration. If you already have an account, navigate to your account settings, find the promotions section, and paste the code into the designated field. After you enter a valid code, the associated offer (such as a welcome bonus or cashback credit) is applied to your account, subject to the offer's terms and conditions. Each promotion has specific eligibility requirements — for example, some offers require a minimum deposit or apply only to certain game categories. If a code does not work, verify that it has not expired and that you meet the eligibility criteria. Our support team can clarify any promotion terms.

Live-dealer tables on kompasqq feature real dealers in multi-camera studios — you see the dealer, the cards or wheel, and other players in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact with the dealer and other players through a chat function, creating a social experience similar to a physical casino. Slots, by contrast, are automated games where you spin reels and outcomes are determined by a random number generator. Slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways offer different themes, payout structures, and bonus features. Live-dealer games typically have lower house margins but require real-time interaction; slots offer faster gameplay and can be played at your own pace. Both categories are available on kompasqq, and you can switch between them freely. Choose based on your preference for social interaction versus solo play.

kompasqq customer support is available through multiple channels. You can use the live chat feature within the kompasqq app or website — click the support icon and describe your issue. Our team responds to chat inquiries during business hours. You can also email our support address with your account details and a description of your problem; we aim to respond within one business day. For urgent account issues, such as suspected unauthorized access or a stuck withdrawal, use live chat for faster assistance. When you contact support, have your username and registered email address ready. Our team can help with account access issues, payment problems, game rule questions, and promotion inquiries. If your issue involves a technical problem with the platform, provide details about your device, browser, and the specific error you encountered — this helps us troubleshoot more quickly.

kompasqq services are available only in jurisdictions where online gaming and sports betting are permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. Users are responsible for verifying that access and use of kompasqq comply with their own jurisdiction's applicable regulations. If you are unsure whether kompasqq is available in your region, contact our support team before opening an account. Availability may change based on regulatory updates, so we recommend checking our legal notice or terms and conditions periodically. If you access kompasqq from a jurisdiction where it is not permitted, your account may be suspended or closed, and any funds may be subject to forfeiture. We take compliance seriously and work with local authorities to ensure we operate within the law.